How Much Does Staples Charge For Fax How Would You Handle This Scenario With A Customer?

How would you handle this scenario with a customer? - how much does staples charge for fax

We are in the service industry and have a client who has given us a great deal to the workload, although the actual sales and profits is marginal, as virtually dictating what they can require labor and parts. In the grand scheme of things that do not constitute a substantial portion of our total turnover, however, require much in the way of documents, monitoring, guidelines, etc. shortly Administration must consider any repair work be approved in advance causes and has the time and money have to return to work after approval. Anyway, today we were asked several open positions. We had not really completed jobs, and pay by mail or fax a confirmation and a receipt for them, where they were received, sent. I decided to write the kind of e-mail with pointing that we basically anything we can do to move forward and not "disappeared" in the paperwork. First I tried to convince him that we can do everything, we do not leave things hanging, but when I gently pointed out that once we have received the documents said. He said if they were previously sent, they were too busy to acknowledge receipt of each invoice, and only returned the documents anyway. Of course I sent the papers back (open files, he found the bills, from the clips, documents in the scanner, e-mail re-stapled, placed back submitted.) J 'In the afternoon I spent my time with something, what we had done . I do not know how to get him, as I sayI want to do so angry that "fire" us, but otherwise crossed a little humility on the part or some kind of compensation for the aggravation it would be nice.

How would you react?